Service Agreement Terms and Conditions

I am hiring you (Medical Licensure Group, LLC) to assist me in applying for state medical licensure, registrations and credentials as specified in our Service Agreement, as selected during the online signup process or as requested either verbally or in writing by myself, my employer or representatives. I agree to provide you all information and documents required for you to perform the services, whether directly or via my employer or representatives. I affirm such information is and will be accurate and complete and such documents will be true, correct and complete copies. I acknowledge that any information or documentation provided to MLG or obtained by MLG may be shared with my employer or its designated representatives during the licensure process unless otherwise requested in writing. I am aware of, and remain responsible for, the eligibility requirements and deadlines for each license, registration or credential for which I am applying with your assistance. I agree to pay all application and credential verification fees or other charges required or imposed by the licensing boards and/or credential holders, as invoiced by you, to file or process my applications for licensure, registration or credentials that are the subject of the services. I acknowledge you have no authority to grant or cause to be granted any licensure, registration or credential and, therefore, you will not be liable to me or any other person regarding the final outcome of my applications for licensure, registration or credentials. I further acknowledge that you make no guarantee of timelines in which any licensure, registration or credential will be granted. I acknowledge I have read and agree to the additional terms and conditions below.

Flat Rate Policy

I acknowledge you use a streamlined system that enables you to perform the services timely and correctly for a modest and reasonable price. Typically, your services include only application preparation, credentials verification requests, and follow-up and management of the application process until the license or credential is granted. If I require assistance that goes beyond the typical services scenario (i.e. - malpractice documentation, arrest records, etc.) or if I have an extensive credentials history, you may bill me additional amounts for those untypical services. You will notify me in advance, however, of any such untypical services that would result in me being billed additional amounts.

Third-Party Fees

I acknowledge that the service fees paid are exclusive of the state board fees and the fees charged by my credentials holders to process requests for direct-source verification of my credentials. I further acknowledge that I will be invoiced for the aforementioned fees and that payment is required in order to complete the licensing project on my behalf.

International Credentials

I acknowledge your services will not include collecting records held or maintained by persons that are located outside the United States of America. If any licensing board requires records from persons that are located outside the United States of America, I will obtain those records.

Holds

I agree that if my file becomes dormant (i.e. - no activity for 60 days or more), you will place a hold on my file and I may be required to pay you a reactivation fee.

Document Reproduction

I acknowledge I might be required to pay you a document reproduction fee if a document is lost or rendered outdated because I failed to submit it to you in a timely manner or because I allowed my file to become dormant.

Omission of Information

I agree that if I omit information required for you to perform the services, I may be required to pay you additional fees to prepare application amendments or subsequent documentation requests. Additionally, I acknowledge that any omission of pertinent information, whether intentional or otherwise, may be reflected on documents you prepare and subsequently result in adverse actions (fine, discipline, etc.) from medical boards or other entities and I accept full responsibility of any such outcomes.

Refund Policy

If my licensure application is cancelled for any reason before a license is issued to me, I will be entitled to a partial refund of any service fees I paid you as outlined below:

Work Completed:        Refund:
Phase 1 (Research)         Up to 75% of service fee
Phase 2 (Application preparation)         Up to 50% of service fee
Phase 3 (Credentials verification)         Up to 10% of service fee

 
Requests for refunds must be made in writing. No refund is available more than 90 days after date of service.

License Maintenance & Renewal (LM&R) Services

I acknowledge and understand that your service fees are prepaid and must be paid in full prior to services being initiated. I further acknowledge and understand that should my file become dormant due to lack of activity and/or responsiveness with MLG, follow-up attempts will be discontinued and I will assume full responsibility for the status of my license and its non-renewal. I acknowledge that inquiries and attempts to obtain information and/or approval must be responded to well in advance of the expiration date and during normal business hours, not including weekends and federal holidays.

LM&R Refund Policy

If my renewal application is canceled for any reason before the application is submitted, I will be entitled to a partial refund of any service fees I paid you as outlined below:
Work Completed:        Refund:
Application Preparation         Up to 50% of service fee
Application Submission         No refund available
More than 180 days after date of service request         No refund available

 
Requests for refunds must be made in writing.

I acknowledge you may terminate our Service Agreement at any time due to my unprofessional or unethical conduct or if my file becomes dormant. The foregoing refund policy will apply to such circumstances.

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